Service strategy

In this study, the author examined the SERVQUAL model's service quality evaluation elements involving customer satisfaction. More specifically, the hypothetical model was proposed to examine how each component of service quality affects customer satisfaction specifications.

8p viengfa 28-10-2024 1 1   Download

This paper contributes to the literature on the internationalization process of new ICT companies, especially the ride-hailing developer firms. It analyzes the global expansion of UBER in the Asian market. UBER did an aggressive expansion using a standard business model in every market that they get into. The strategy was on scale economy rather than localization of services. The case analysis suggests that UBER was unsuccessful in its global expansion due to a number of factors especially t

7p longtimenosee10 26-04-2024 2 2   Download

- In this research, the impact of activity-based costing on captive product pricing strategies has been investigated. For a thorough examination, the important indicators of the impact of activity-based costing, which have been mentioned in most studies, have been used and also some examples of research have been reviewed to achieve the ultimate goal of the research.

5p longtimenosee10 26-04-2024 5 2   Download

The system of relations between the consumer and the seller has many factors that shape the dynamics of the market of goods and services based on the supply chain strategy. Supply chains satisfy customers by striving for delivering the right products to the right place at the right time, at the right quality and at the right quantity within an increasingly faster pace and lower cost. Theories of social entropy consider the system of social relations from the standpoint of the equilibrium of systems and their disproportion.

6p longtimenosee09 08-04-2024 7 0   Download

CRM is a relative new technology in which allows organisations to capture data, and improve customer service capabilities. IT strategy planning is the process of planning, and implementing changes, to ensure organisations have best practise in regards to decision making and infrastructure. At the current moment there is little information domestically available in Australia about CRM systems. This thesis provides some insight, in-regards to CRM and IT strategy planning practice, in Australia.

160p runthenight07 01-03-2023 6 3   Download

Lesson "Cross selling of Banking Products and Financial Services" provide readers with knowledge about cross-selling products at banks that need to meet the following factors: customers, products and sellers. Therefore, banks must develop their own cross-selling strategy, which must clarify issues related to the selection of target customers, to product selection, product packaging and marketing. It is impossible to ignore the training of professional sales staff. We invite you to consult.

25p mrh155 26-09-2022 33 4   Download

Dans cette étude, les tendances logistiques et les défis sont présentés avec des raisons et des forces motrices. Les tendances dans l'évolution de la demande des clients, les exigences de production, la formation des chaînes d'approvisionnement, les stratégies d'inventaire, les activités de transport et l'activité du secteur des services logistiques sont analysées.

10p viuchinaga2711 21-10-2021 3 1   Download

Retail industry is incessantly going through dynamic changes due to liberalization, globalization and consumer preferences. Retailing involves all actions that are engrossed in selling goods, services and ideas to the final consumer to satisfy customers’ needs.

10p guineverehuynh 17-06-2020 7 1   Download

This paper implements a PLS-SEM Model to investigate the relationship between Talent Management Strategies, Service Quality, and Patients' Satisfaction at Healthcare Sector of Jordan.

14p guineverehuynh 22-06-2020 53 2   Download

Talent Management is becoming one of the most contemporary terms used and most influential weapon for companies to utilize them effectively in order to gain competitive advantage and get worth worthy.

16p guineverehuynh 22-06-2020 38 0   Download

This research used a Myerscough study, which combined user information satisfaction and SERVQUAL instruments, which was to measure the quality of information system services and investigated the correlation between the quality of information system service and user satisfaction.

10p tocectocec 24-05-2020 26 0   Download

In this study, service quality and drinking water quality were taken as the strategic management activities. Employees of water supply companies were selected to collect the necessary data.

12p tohitohi 22-05-2020 40 1   Download

The study finding helps us guide the RT operators on their marketing strategy formulation. Customers will benefit through enhanced knowledge regarding both core and augmented products associated with RT services. It is also expected that this work can be used as a reference material for RT managers to enhance competitiveness.

10p tozontozon 25-04-2020 24 2   Download

Direct and oversee an organization's sales policies, objectives and initiatives. Set short- and long-term sales strategies and evaluate effectiveness of current sales programs. Recommend product or service enhancements to improve customer satisfaction and sales potential. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.

3p lanjingyi 18-03-2020 58 3   Download

Despite the financial industry crash of 2008 not just in Ireland but on a global scale, the financial services industry remains a key cornerstone of the Irish economy and an important element of the Irish Government’s foreign direct investment strategy. However, research has been relatively limited in the context of the Irish Financial services industry, in terms of gaps in service quality and any potential opportunities that may exist.

120p nguyenyenyn117 18-06-2019 52 6   Download

The  literature  reviewed  provides  a  concise  outline  to  the  concept  of  employer branding  including  branding,  the  corporate  brand  and  the  internal  brand,  corporate culture,  organisational  attractiveness  and  reputation  as  well  as  service  quality.  The thesis is descriptive and uses a qualitative, inductive approach.

126p nguyenyenyn117 18-06-2019 69 9   Download

The main objective of the Thesis is to analyze the Case Company and to construct strategic suggestions to stay competitive. The focus is on exploitation of capabilities and opportunities. Additionally, the Thesis investigates whether the efficiency of utilized resources could be improved further. The strategic suggestions and opportunities for improvement are meant to be beneficial also for the parent company. Analysis results include organizational strengths and weaknesses, industry specific and social opportunities, and threats.

61p nguyenyenyn117 14-06-2019 52 5   Download

Learning objectives: Understand the central role played by end-users and their demands in the design of marketing channels, define “service outputs” and identify and analyze them, recognize how to divide a market into channel segments for the purposes of marketing channel design or modification, understand how to target channel segments to optimize sales and profits.... and other contents.

6p tieu_vu08 05-05-2018 40 2   Download

Learning objectives: Describe the types of retail structures that exist worldwide, explain how a retail positioning strategy flows from both cost-side and demand-side factors, define the retailers positioning strategy as a set of service outputs delivered to the market, recognize important trends and developments on the consumer and channel sides that affect retail management.... and other contents.

4p tieu_vu08 05-05-2018 37 2   Download

Learning objectives: Distinguish between three broad categories of institutions that constitute the wholesaling sector, define how an independent wholesaler-distributor adds value and explain why this sector is growing, detail the mechanisms by which channel members join federations or alliances that offer exceptional services while cutting costs.... and other contents.

4p tieu_vu08 05-05-2018 43 2   Download