Banking services

The purpose of this paper is to analyze factors influencing banking service quality regarding supply chain finance (SCF)- evidence from Vietnam Technology and Commercial Joint Stock Bank. It is indicated that to involve financial service providers in the integrated management of supply chain is important to stimulus flows of cash, products and information

14p viormkorn 27-09-2024 4 2   Download

Most of the firms now agree that creating strong customer experience is becoming the most prioritized activity to attract and endure customers (Lemon, 2016). In previous research, the notion of customer experience is commonly mixed with customer satisfaction, customer loyalty, service quality and other related concepts.

12p viormkorn 27-09-2024 5 2   Download

The main objective of the research is to examine internet banking service quality’s impact on customer satisfaction of Bank for Investment and Development of Vietnam (BIDV). This study is a quantitative study using the SERVQUAL model developed by Parasuraman et al. (1988) in internet banking service to define 5 dimensions of internet banking service quality as independent variables and customer satisfaction is the dependent variable. Questionnaires were also given for 320 customers and 300 surveys which were valid for analysis.

16p toduongg 24-08-2024 3 0   Download

The object of this article is to evaluate the factors affecting the behavioural intention to change from using traditional banking to digital banking services of Vietnamese individual customers. The author utilised Cronbach’s Alpha test, Confirmatory Factor Analysis (CFA) and Structure equation model (SEM) to analyse the survey data collected from 319 respondents who are only using traditional banking services or simultaneously using traditional banking services with digital banking services.

18p toduongg 24-08-2024 2 0   Download

The paper outlines the research results on (i) standard form contracts in general and standard form contract in the financial and banking sectors in particular which takes into account behavioral economics factors of consumer psychology; (ii) Vietnamese law on controlling standard form contracts in the financial and banking sectors and some shortcomings; (iii) examples in detail of some actual inappropriate terms used in standard form contracts of several large banks and financial companies in Vietnam; (iv) actual implementation of control mechanisms at authorized state agencies and (v) sug...

16p toduongg 24-08-2024 4 0   Download

In recent years, the fourth industrial revolution has been progressing strongly, resulting in numerous accomplishments that have profound implications for various industries and sectors of the economy, including the banking sector. In the context of the digital transformation boom, traditional banking models have undergone modifications and advancements with the aim of boosting competitiveness and efficiency, leading to the emergence of the Open banking .

3p zizaybay1101 09-05-2024 9 3   Download

One of the natural consequences of lending practices by banks and credit institutions has been the creation of deferred and doubtful loans- a phenomenon that has become a major concern for these institutions and has had a negative impact on their revenue and expenditure. From an internal perspective, operating costs, work efficiency, profitability, customer service, branch rank, employee wages and salaries, and other qualitative indicators are significantly affected.

10p longtimenosee10 26-04-2024 3 2   Download

Bài viết Ngân hàng dưới dạng dịch vụ BaaS - cơ hội và thách thức tại Việt Nam giới thiệu về nền tảng Banking-as-a-Service (BaaS) - một xu hướng đem lại giá trị mới nhằm chuyển đổi đột phá mô hình kinh doanh của các ngân hàng trên thế giới bao gồm cả ở Việt Nam. Qua việc khái quát sự phát triển của mô hình dịch vụ này, từ đó tác giả đánh giá những cơ hội và thách thức khi triển khai dịch vụ mới này tại Việt Nam.

4p vipierre 02-10-2023 11 4   Download

The purpose of this paper is to explore a best practice framework for the regulation of payment services. It will discuss and assess some models as potential law reform concepts to be further developed. This paper will consider some possible models for the regulation of payment services involving the key elements of disclosure, minimum standards, prudential regulation and conduct licensing. It will also discuss supervision of the inter-bank payment system and a basic fair play regime. A possible regulatory model will be suggested as a contribution to future debate.

63p runthenight04 02-02-2023 3 1   Download

Lesson "Cross selling of Banking Products and Financial Services" provide readers with knowledge about cross-selling products at banks that need to meet the following factors: customers, products and sellers. Therefore, banks must develop their own cross-selling strategy, which must clarify issues related to the selection of target customers, to product selection, product packaging and marketing. It is impossible to ignore the training of professional sales staff. We invite you to consult.

25p mrh155 26-09-2022 33 4   Download

Mục tiêu nghiên cứu của đề tài nhằm hệ thống hóa về lý luận cơ bản của các hoạt động kinh doanh và hoạt động ngân hàng bán lẻ của các NHTM. Xây dựng mô hình nghiên cứu mối quan hệ chất lượng dịch vụ theo mô hình BSQ (Bank Service Quality) cho phù hợp với dịch vụ ngân hàng bán lẻ tại Việt Nam. Kiểm định mô hình giả thiết và xác định các thành phần tác động đến sự thỏa mãn của khách hàng về chất lượng dịch vụ ngân hàng bán lẻ.

125p conmeothayxao 24-07-2021 27 3   Download

Most of the researches in the world give different concepts, according to different standard views on developing non-credit services. In Vietnam, most studies have not generalized a pure Vietnamese concept. This limits the system of evaluation criteria to measure the development level of non-credit services at commercial banks.

27p petsematary 06-06-2021 20 5   Download

Determining the factors affecting the intention of individual customers to choose online banking services at Vietnamese commercial banks. Measure and evaluate the impact of each factor on the intention of individual customers to choose online banking services at commercial banks in Vietnam. Proposing some administrative implications to develop online banking services of individual customers at Vietnamese commercial banks.

31p kethamoi12 15-05-2021 13 4   Download

Building and testing the relationship between elements of relational bonds and the individual customer loyalty through satisfaction; At the same time, testing the relationship between switching costs and individual customer loyalty. Provide administrative implications, suggestions for banking service providers in maintaining and enhancing individual customer loyalty.

22p kequaidan11 17-04-2021 11 0   Download

The general objective of this study is to apply the relevant theories in assessing the intended behavior of individual investors, listed companies to the use of corporate credit rating services in Vietnam. In order to be able to make recommendations to develop the corporate credit rating market in Vietnam.

26p angicungduoc11 17-04-2021 27 3   Download

Specify the factors affecting the individual customers' intention to use e-banking services at Saigon Thuong Tin Commercial Joint Stock Bank - Sacombank.

28p cothumenhmong10 19-03-2021 36 2   Download

The objective of this study is to explore the factors that influence Vietnamese consumers' intention and decision to use bank cards. From there, propose appropriate policy implications for each consumer stimulating product for customers to use bank card products and services.

27p trinhthamhodang1217 14-01-2021 28 5   Download

The dissertation explores the factors affecting the service usage of individual customers at Vietnamese commercial banks; the degree of influence of factors affecting individual customer behavior.

12p mmlemmlem_124 22-12-2020 24 1   Download

The thesis focuses on studying the factors affecting the usage behavior of Vietnamese individual customers for international bank card services, thereby proposing solutions and recommendations to develop International bank card services in Vietnam today.

33p trinhthamhodang8 20-10-2020 16 2   Download

The dissertations research objectives are to propose solutions to develop retail banking services in BIDV by 2025 before the wave of digitization of banking activities.

27p caygaocaolon7 17-09-2020 25 1   Download