Satisfaction

In recent years, tourist accommodation establishments have been growing in both quantity and quality, making an important contribution to the development of tourism products, socio-economic development in local. Expected to 2020, Vietnam's economy will continue to witness the boom of the accommodation service business with more than 20 million foreign visitors visiting and the outstanding growth of the hotel service industry.

12p tamynhan6 14-09-2020 38 4   Download

Human resources are invaluable assets of any organization. Employee engagement will bring many benefits to the organization. Even in difficult times, employee cohesion is an important competitive different factor of organizations.

9p tamynhan6 14-09-2020 36 2   Download

The findings have indicated that script, music, cultural images have a correlation with Vietnamese viewers’ satisfaction with Korean dramas while actors do not affect the overall satisfaction. Based on the findings,the authors provide implications and offer suggestions to Vietnamese filmmakers on improving customer satisfaction, thereby contributing to the development of TV drama production in Vietnam.

13p tamynhan6 14-09-2020 17 1   Download

Nghiên cứu được thực hiện nhằm kiểm định mối quan hệ giữa việc chia sẻ tri thức (Knowledge Sharing - KS), sự hài lòng trong công việc (Job Satisfaction - JS) và hiệu suất làm việc (Work Performance - WP) của nhân viên của các công ty khởi nghiệp trong lĩnh vực du lịch trên địa bàn Thành phố Hồ Chí Minh.

16p vichaelice2711 10-05-2021 49 4   Download

The study examined the influence of teacher professional development (PD) on EFL teacher motivation, self-efficacy, and work satisfaction. The study goal was to investigate whether PD programs impact teachers’ effectiveness.

12p viyamanaka 06-02-2025 3 2   Download

The study collected primary data by sending surveys to individuals working in the franchising sector, 236 valid questionnaires were coded and processed using SPSS and AMOS software.

7p tuetuebinhan000 23-01-2025 3 2   Download

In this study, the author examined the SERVQUAL model's service quality evaluation elements involving customer satisfaction. More specifically, the hypothetical model was proposed to examine how each component of service quality affects customer satisfaction specifications.

8p viengfa 28-10-2024 3 2   Download

The study aims to analyse the impact of personality traits on work outcomes of officers at the Administrative units of the Hanoi People’s Committee. A questionnaire survey was conducted to collect data from 455 officers.

8p viengfa 28-10-2024 4 1   Download

Health education for patients is one of the essential tasks of physicians in patient care and treatment. To improve the effectiveness of health care and treatment, physicians must spend more time with patients. The interaction of physicians in performing health education for patients must be really enthusiastic, dynamic and responsive to the needs of each patient.

7p vinara 11-01-2025 1 1   Download

Quality of hospital care has been an increasing concern in Vietnam, especially in the overloaded situation at public hospitals in the whole country. Identifying related factors that influence the quality of hospital care is a critical work to improve the hospital performance and patient satisfaction. SERVPERF scale has been considered as a superior instrument for evaluating service quality, including in health care sector.

12p viuchiha 06-01-2025 1 1   Download

Policymakers and healthcare managers globally are increasingly focused on collecting Patient Experience (PE) Data to identify information and issues that require improvement for enhancing service quality. For several years, the Ho Chi Minh City Blood Transfusion and Hematology Hospital has prioritized improving patient experience and satisfaction with its services.

12p vihatake 06-01-2025 5 2   Download

Trong khoảng gần 20 năm trở lại đây, chỉ số đo lường về mức độ hài lòng của khách hàng (Customer Satisfaction Index - CSI) đã xuất hiện tại nhiều quốc gia trên thế giới và ngày càng phát huy được tác dụng cũng như tầm ảnh hưởng của nó. Hiện nay, không chỉ các doanh nghiệp kinh doanh sử dụng CSI như công cụ đo lường và thúc đẩy nhận thức khách hàng đối với sản phẩm, dịch vụ mà ngay cả những tổ chức phi lợi nhuận, chính quyền địa phương hay chính phủ cũng đặc biệt quan tâm đến việc đẩy mạnh ứng dụng...

0p xatamgia 02-08-2013 228 43   Download

Bài giảng Vai trò của nhân viên trong dịch vụ trình bày vai trò quan trọng của nhân viên dịch vụ trong việc tạo ra sự thỏa mãn khách hàng & chất lượng dịch vụ (the critical roles of service.employees in creating customer satisfaction and service quality) (why the servicescape affects employee and customer behavior). Vai trò của nhân viên phục vụ trực tiếp.

33p vespa_12 14-04-2014 211 7   Download

Lectures "Marketing management - Chapter 5: Creating long term loyalty relationships" provides students with the knowledge: What are customer value, satisfaction, and loyalty, and how can companies deliver them; what is the lifetime value of customers, and how can marketers maximize it;... Invite you to refer to the disclosures.

21p doinhugiobay_13 26-01-2016 97 6   Download

Bài giảng Business marketing - Chương 2: Các tính chất của B2B marketing. Nội dung chính trong chương này gồm có: Xây dựng quan hệ với khách hàng, customer satisfaction survey, tài sản khách hàng, truyền thông hai chiều với khách hàng. Mời các bạn cùng tham khảo.

24p tangtuy18 12-07-2016 101 11   Download

Lecture "Marketing management - Chapter 4: Creating Long-Term loyalty relationships" presentation of content: Steps in a customer value analysis, establishing value, measuring satisfaction, maximizing customer lifetime value, estimating lifetime value,... And other contents.

28p bautroibinhyen11 03-01-2017 68 5   Download

Lecture "Marketing management - Chapter 7" presentation of content: Traditional 4Ps extended to cope with today's changing environment, the marketing mix, các phương pháp định giá, people, process, physical environment,... And other contents.

36p bautroibinhyen11 03-01-2017 53 5   Download

This paper examines the relationship between employee commitment and supply chain integration dimensions by Leader-Member Exchange (LMX) to explain several performance measures, such as flexibility, delivery, quality, inventory and customer satisfaction. So three elements shape leadership in Leader-Member Exchange (LMX) theory as a relationship and process are investigated. LMX quality is important for the company, because it relates to employee behavior and attitudes, including improving employee performance.

13p longtimenosee09 08-04-2024 8 0   Download

With investigation of both theories and empirical research together with survey conduction, the purpose of this thesis is to examine primarily whether or not the enjoyment when doing jobs can influence the effectiveness through accomplishing these subsequent objectives: to review theoretical framework and researches which have relationships with contain information examing the impact of job satisfaction on job performance of millennials white-collar employees in Ho Chi Minh City companies.

127p nkn8a8 19-07-2023 23 11   Download

The primary value of this work and the main input into the research of this topic is, in the opinion of the author, in highlighting the psychological effects of implementing design management into an organization. The awakening of a „creator‟ in each and every worker, and the creation of individual satisfaction with the job and the working environment not only raises the productivity and quality of output, but also improves the psychological climate within the organization and raises the feelings of self-worth and quality of life of its employees.

172p runthenight07 01-03-2023 13 3   Download