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Customer management

Xem 1-20 trên 1206 kết quả Customer management
  • This research aims at introducing a theoretical and practical framework for building a customer experience management system based on smart services. The current trends of technologies can help enterprises in the travel industry to know their customers thoroughly, capture and manage customer experience, facilitate customer experience, and to provide intelligent, adaptive, and personalized services to each customer based on the customer experience.

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  • This article aims to identify the factors considered by Indonesian companies in selecting 3PL. Respondents of this research are managers of logistics or persons in charge of logistics activities. Structural Equation Modeling (SEM) is used to elaborate the relationship between factors affecting 3PL selection decision. The results indicate that Information Technology (IT) usage, service quality, trust and customer satisfaction are the factors affecting the companies to select a 3PL provider. Other results also show that there is a significant relationship between those factors.

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  • In order to investigate the impact of social customer relationship management on customer retention through customer empowerment, this research paper was took place using a sample of social media users who were customers of Islamic banks in Kuwait. An online survey-founded questionnaire was conducted to gather data. A total of 600 questionnaires were distributed to participants in this study and 417 questionnaires were returned. On the basis of IBM SPSS 24 and IBM AMOS 22, data analysis confirmed that customer empowerment significantly mediated the effect of social CRM on customer retention.

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  • The service industry involved various industry such as banking industry, insurance industry, professional service industry, healthcare industry hospitality industry, and many other related industries. The objective this study was to evaluate how SCM practices dimension (supply chain partnerships, company relationships with customers, information sharing in supply chains, information technology, employee training and company internal operations) are related to the performance of business organizations in the tourism service industry.

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  • The study explores the various facets of different wave retail banking models, including their merits, demerits are security issues, to share the wave retail wave banking implementation in Bangladesh. Apart from that, this research evaluates the current status and preparedness of banks to facilitate wave retail banking in Bangladesh. To developed smooth operation and application of wave retail banking in Bangladesh. This research focuses only on renown Banks in Bangladesh.

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  • The aim of this paper is to produce evidence of the areas of application of supply chain management (SCM) in the construction industry. The aim was achieved by a thorough literature review of works done in the area. The results showed that all the selected research on the SCM falls within eight major areas. They are procurement, logistics, models application, information, performance evaluation, customer relationship, environmental management and sustainability. Other subfields can be derived from the areas.

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  • The purpose of this study is to review the supply chain process of lean healthcare practices (LHP). LHP consists of leadership, employee engagement, customer engagement, continuous improvement, just in time, lean production, and workflow processes had been identified. For this research purpose, questionnaires will be distributed in selected hospitals by the researcher.

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  • The purpose of this study is to review the supply chain factors of lean healthcare performance improvement (LHPI). Seven supply chain factors of LHPI (leadership, employee engagement, customer engagement, continuous improvement, just in time, lean production, and workflow processes) had been identified. The researcher chose Malaysia’s healthcare industry as a population of this study because the industry will face strong pressures and take initiatives in order to manage the healthcare in a cost and performances effective manner.

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  • The challenge of trying to meet with the customers’ needs in terms of quality and quantity within best price practices (marginal profit) remains a vital part of decision making in all producing firms (manufacturing, service rendering companies, etc.). This research is born out of a concern for such challenges.

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  • This paper aims to analyze the recent and most updated insights from the leaders in Supply Chain Network and gives new perspectives for the decision makers. Using qualitative research, this paper discusses the disruptive challenges faced by modern manufacturing industry and the preparations need to be done by all parties included in Supply Chain 4.0. The findings show that customer loyalty and customer satisfaction is no longer relevant for a successful supply chain management.

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  • Supply chain management has been widely used to deliver the products and services to end customers, which mainly effects on costumers decision. This study aims to analyze the effect of product quality on purchasing decisions partially, promotion on purchasing decisions partially, and product quality and promotion on purchasing decisions simultaneously case study Botol Sosro tea product at Giant Mall Permata Tangerang. Data collections and information are taken from populations that are the object of the research or draw samples from existing populations by using the questionnaire.

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  • The main purpose of the study is the find which type of reviews affects the consumer goods purchase intent. This study portrays about the shift in the pattern of online shopping and stresses on factors that can help in entrusting confidence in customers who purchase consumer goods over the web. Vietnam is known as a growing economy that has embraced internet for constructive purposes. The recent study is empirical in nature. It involves a sample size of 358 respondents that has been collected through a structured questionnaire.

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  • This study aimed to explore the effects of service quality and reputation towards the customers’ satisfaction at one of the Zakat Institutions in one of the state in Malaysia. Respondents for this study were residences who reside in the state and used the Institution services. There were 280 questionnaires have been distributed to the respondents. The study found that reliability, assurance and brand reputation does have significant relationship towards the customers’ satisfaction.

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  • The significant increase in the level of competition in this sector due to this leads to the need to find new ways to attract and retain customers in supply chain system. In this regard, the relevance of the study related to finding criteria for the competitiveness of online stores is not in doubt. The paper discusses aspects concerning the formation of competitive advantages of online stores to gain customer loyalty and improve the quality of service.

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  • The article considers the problem of developing a cognitive model for the business competence formation based on supply chain management in the company. The model includes the following components: purpose, methodological approaches and principles, content, pedagogical conditions, business competence criteria and indicators. The model subject component is presented by customer as full-fledged participants of the educational process and is characterized by their dynamic unity aimed at creating subject-subject educational relationship.

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  • In recent years, the topics of urban logistics and consumer behaviour have attracted considerable interest from researchers and practitioners. As cities rapidly urbanize and customer service expectations increase, the corpus of research on these topics has become fragmented. This article is interested to describe the impact of consumption patterns on urban goods transport, we have also taken the opportunity to detail the different situations of e-commerce delivery.

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  • The research about an information system model for one Tampon one product management in Thai supply chain. The purpose of this research were to develop and to evaluate an information system model for one Tampon one product management in Thai supply chain. A sample groups were five experts in supply chain, five experts in Information system. The paper sample totalling ten experts.

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  • The purpose of this research aim "An information system model for higher certificate management in Thai supply chain" to develop an information system model for higher certificate management in Thai supply chain. The research was conducted with research and development method using questionnaires, and the model was assessed by experts. The research found there were five type of an information system model for higher certificate management in Thai supply chain namely Raw materials, Supplier, organization ( Manufacturer), Finished product and Customers.

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  • The paper aimed to develop supply chain management information system model for product management for the bank of Thailand and an evaluation of the model. A Samples are ten experts in the field of supply chain. The data is analysed by means and standardized deviations. The research result shows that the model consists of six elements namely main components, Supplier, Manufacture, distributors, retailers and Customer.

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  • The purposes of a study "Digital model for distance education management in Thai Supply Chain" were to study and to evaluate digital model for distance education management in Thai supply chain . The samples are ten experts in the field of digital ,supply chain and curriculum . The data is analysed by means and standardized deviations. The paper result shows that a simulation consists of seven elements namely main elements, Suppliers, Manufacturer, ,finished product ,Customers, satisfaction and Return The assessment of a simulation using Black-Box testing.

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